I have gone to Austin Automotive for years with different vehicles I have had. This time I went in for Brake service on the vehicle I have now. I have not been disappointed of their service. I was told on an issue the dealership had not addressed to me to where the issue may be serious. I’m am glad I did go to Austin Automotive.

Melissa was very knowledgeable about my car and the tech worked on it as if it was his own car, this will be my go to mechanic for all my cars!

They are a highly honest, professional and competent team. They really go above and beyond to help you. Will be a repeat customer of theirs

The first experience with a tune-up was fairly decent. When setting up an appointment for a steering complication a couple months later, the first meeting went well. After two weeks waiting for a call about the part being ordered and to set up the appointment, the person I spoke to assured me that it was ordered and on the way and that the warranty company had been contacted and was ok’d to pay for the work. Two weeks after, I called again from not hearing anything, this time speaking to the manager directly, I was told that there was no record of any parts ordered or talks with the warranty company. He was unsure if one of his guys had actually ordered or not, then I was told that the part that needed to be fixed was different than what was initially diagnosed by the same shop. When I was told that it is normally a “dealer fix,” I opted to no longer give my time to this shop and instead took it to the dealer in the next week and it was fixed within 3 days for the initial diagnosis that was given to me by Austin Automotive Specialists.

Been using them for several years. Always honest, reasonable and timely. Can’t beat that in a mechanic.

Melissa was amazing. Being a woman, I went in having absolutely no idea how I was going to handle my car being fixed. I know absolutely nothing about cars lol. Her customer service was amazing, the tech's did an amazing job fixing my car and now it drives like brand new. I have never had an auto shop go out of their way to make sure everything was taken care of for me. I will definitely be coming back for all services. 1000/10 recommend.