5

Customer service =10 Knowledge =10 I had what looked to be a minor fix. It turned out to be very expensive for the parts. This team went above and beyond to make my experience better! They have a new customer forever. I was more than pleased with them!

Thank you Angela!

- 12990 Research Blvd
5

We are very happy with the repair that Austin Automotive did to our 2008 Toyota Sienna one month ago. Thank you guys for your excellent service! Brenda and Jorge

5

Your employee their doing great job specially Melissa she’s sweet and honest. Thank you guys

Thank you Carmen!

- 1800 S I-35 Frontage Road
1

Wasted my time and money for nothing; didn't resolve the actual problem. Very poor customer service.

You came in because you kept blowing fuses and also a noise under the hood. Your noise was your belt was shredded from a bad tensioner. We repaired at a reasonable cost. Your fuse issue we investigated and found your fuse was indeed blown so we cleaned the socket and replaced the fuse. it tested out fine. We suggested it was what you were plugging in, nothing was wrong with your car. your fuses protected your car as they should. For this we charged you NOTHING. So how did we waste your money? Poor customers service?? I think not we went above and beyond FOR FREE. Ungrateful customer yes, poor customer service no.

- 1607 W. Parmer Ln
5

I appreciate the quick service and friendly staff! I've been trusting my car to Austin Automotive Specialists for over 10 years now. They also give helpful advice!

Thank you Martha!

- 10181 E. Crystal Falls Parkway
5

Very nice

Thank you Julie!

- 118 Trademark
5

Very nice and always helpful to questions that I have. I was referred. A year ago a d been very satisfied.

5

Everyone here was amazing! As a female, I feel like you're always an easy target for mechanic shops to take advantage. Melissa was so sweet and explained exactly what needed to be done and why. They gave me a ride home after having my truck towed to the shop and it honestly could not have been a better experience! I'll never go anywhere else for any car related work.

Thank you Rebecca!

- 1800 S I-35 Frontage Road
5

After 34 yrs of EXCELLENT brake service to the multiple cars I've owned, I still highly recommend Austin Automotive (AA)!!! I called Eddie on Tues morning and he said to take my SUV in for brake check and if car needed brakes they would have time to replace brakes that same day WOW! Turns out after the brake check, Eddie informed me that the brakes were still good as is. AA staff's HONESTY, professionalism, friendliness, Outstanding repairs and warranty, Excellent customer service for 34 yrs keeps me coming back!!!

Thank you for your business all these years and thank you for your review.

- 8405 Research Blvd.
5

Chris is very friendly and easy to work with. They got me in quickly and completed all work on the time frame estimated. Well done.

Thank you Tim.

- 303 RR 620 So.
Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.