I had to replace two tires I discount tire. After the tire replacement my steering was not the same. discount tire wanted to rule out an alignment needed and sent me to Austin automotive specialists. If it was not an alignment they would replace with different tires. I was greeted by JT Matteson. after explaining what my car was doing before having tires put on and then after he was sure it was not an alignment that was needed that it had to be something within my tires. why the technicians checked my car JT was so informative and educated me on basic information everyone should know. From fuel levels to how rotating tires is so important and why you should rotate them. And so much more information. I my recently deceased husband always took care of our vehicles I know nothing about a vehicle repairs or even maintenance other than an oil change. JT educated me invaluable information that will help me in the future with my car. Although my car was a little out of alignment they found the reason for my steering problem. There was an air bubble in one of the other tires not the new ones. I had to go back to discount tire and purchased two more tires as I don't buy one tire at a time. Normally we always purchased all four tires at the same time. However with the current circumstances in my life I was just buying some time to get the other two replaced..but had I not gone to Austin automotive specialists I could have very well had a blowout due to the air bubble separating my belts in my tire. I now have a new auto shops take my car to that I can trust and know I'm in good hands. Thank you JT and all the mechanics who took care of my car that day. I am truly grateful and much more educated about my vehicle.. great quality service and trustworthy.
Thank you so much Patricia. We enjoyed servicing your vehicle. Your visit was a real pleasure for us. Sincerely, J.T. Matteson Manager
- 10181 E. Crystal Falls Parkway