Austin's Best Choice for Auto Repair

Hello, Just wanted to share my frustrations on you not doing what you are trained to do. I will not recommend and will let eveyone I know how disppointed I am. So brought my Traverse in because my battery kept dying sporadically and had issues with my transmission. Your test said it was my dome light. ( the button pushed in keeps my daylights/headlights on auto). So week later driving to South Texas with my two kids(3 and 5). Guess what my whole car shut down driving down the road at 80mph.... My kids and I stranded on side of road, tow truck 2 hrs out, no way to get ventilation into car as on major highway and 99° outside. Also tow truck cant take people bc of COVID. Had to figure out how to get my two kids to rental car place, where to tow my car, and get somewhere safely. Turns out it was my alternator, so had to replace that, and replace my excellent(according to you) battery, pay tow truck, pay rental for week as I had to leave my car at mechanics and couldnt get back for week, and my transmission did end up needing replaced. Had you done your job I wouldn't have had to pay out of pocket for everything as my car under warranty. However, because I am female I must have left my domelight on and do not know when something is wrong with my vehicle. So frustratingy that I trusted you to take care of my car....meaning my family. Luckily no one injured but had this FEMALE not known how to drive it could have injured or killed my family. So happy that you responded....to tell me I don't know what your mechanics told me...or that you did not test my alternator, only my battery. Have a great day!

First time at Austin’s Automotive Specialist’s. They were very quick and professional on a Saturday morning. I was impressed.

Got state inspection done here and it was nice that they could text me when it was done.

Russell and his team are unmatched when it comes to friendly service and honesty about your car’s needs. I never feel “up sold” or “nickel and dimed.” I have asked about additional work (changing my cabin air filter and a transmission fluid), and they told me that it wasn’t necessary to change those things yet. As someone with limited knowledge about cars, they always explain their findings and what is required for the repair in a way that I can understand. They communicate with you every step of the way when unexpected findings or time delays pop up. You are part of that process from beginning to end. This shop will do all they can to meet their end of the deal and time commitments made to you. Recently, my repairs were taking a little longer than expected. They called to let me know, but also assured me that it would be complete by the end of the day – even if it meant they would have to stay a little late to complete them. Russell personally stuck around, and I picked up my car about 30 minutes after they were closed. I have used this shop for a couple years now, and will continue to do so as long as I’m in this area. I highly recommend them!!

Super great service and friendly staff who knows what there doing.

Great service with a smile. Attentive to needs of patrons during COVID-19 environment. Thank you!

Excellent. honest, kind and committed people to help. Thank you

These guys are great. Very friendly, exceptional customer service. They price matched a quote I got from another mechanic and because of their honesty and amicability I decided to go with them. They didn't try adding a bunch of other "services" I'd need like other mechanics do. They finished job earlier than I expected. I definitely recommend them and I will be going back next time car needs work. Thanks so much!

I was referred by Discount Tire which preformed replacement of tire. Then I went to Austin Automotive Specialist to receive the front tires to be aligned. They did an amazing job. So professional and on time. Can not mention in words how well they did. My Ford Explorer drives like it is brand new!! Awesome job!!!