Shop in Leander,, TX. 10-14-2020 Went in for wheel alignment because car was pulling left. They finished and driving home realized it was now pulling to the right. Called them and made an appointment for the next day. I went in and while I was waiting the young mechanic that worked on it the day before came in a bit flustered and very rudely said to me "Ma'am, you want to show me WHERE you want the steering wheel to be!??". Like where do most people want their steering wheel to be!?? Centered and driving straight.. The man behind the desk kept trying to tell me nothing was wrong with it, as if I enjoy doing these sort of things. The manager was not in but the man behind the counter tried to stick up for the mechanic also being condescending towards me. I will never return.
I am sorry you were unhappy with our service. We only wanted to make sure the steering wheel was set to your liking. Sorry we upset you.
- 10181 E. Crystal Falls Parkway