Have always had great service until last week. I was told they could do my oil change in less than an hour. They put the newest, slowest guy possible on it. He moved like a sloth from one task to another.

I have taken my cars here several times, my last visit was brakes and I needed the CVT passenger drive replaced (drive shift from transmission) as the grease and boot was all dry and exposed. The issue was they did not replace the CVT seal and it leaked badly after the repair. I called and they got me in that day quickly. 2 hours later, I was handed my keys at no charge and an apology. They completely removed the drive shaft, replaced the seal and had me back in business in two hours. So they took ownership of the mistake and stood behind their repair work and did the right thing. I think that is worth mentioning as they stand behind their repair work. I have before taken my cars only to be handed back my keys as it doesn't need repaired or they added a little brake fluid (no charge). One time Discount Tire didn't give me back the locking lug nut key , they stripped them off and put on 4 lug nuts - no charge. They only repair what is needing to be repaired. I think their pricing is competitive, I don't think they are the cheapest, but what does matter is that they will service you (after the repair) and stand behind their work. Owner of a 2010 Nissan Maxima 106k and Acura MDX 2008 110k. Both cars have been here several times and I will keep returning. Honest brokers in my book. Comment from Stephen M. of Austin's Automotive Specialistss Business Manager 12/16/2019Thank you for your honest review. Things can go wrong and when they do it is imperative that a shop owns up and fixes it immediate without excuses. Read more

I love the guys at this Austin Automotive location! Mike always takes great care of my Tacoma truck, regardless of the problem, from routine maintenance to more serious issues. He is very professional and great at explaining what repairs are needed and why. I never feel like he is trying to sell me on stuff the truck doesn't need, he does what you ask for. Prices are reasonable, service is fast and efficient, and the staff is always friendly and helpful. Would recommend to anyone looking for honest car repair and maintenance.

Racist disrespectful! I won't use this service ever, because they don't like me paying them.

Excellent choice for Auto repair and service work. Gave me an accurate estimate and performed the work in timely fashion. They also didn't try to upsell or recommend unnecessary services.

Went there to do alignment for my 4 tires, after I checked the result the 2 rear tires were waaay off like they didn't touch it at all and the guy working there trying to convince me that it's the best they can do, so I did take to another branch of Austin Automotive Specialists and they aligned it 100% so obviously they don't know how do their job!!! Even 1 star is alot for them.

Being someone who has been in customer service for 20+ years, I must say that the staff and manager at Austin Automotive Specialist has been truly exceptional. It is hard to find mechanics you can trust and have the consumers best interest in mind. I can honestly I have that in the location I go to frequently. There are multiple locations in my area, but the location I frequent is the one that has the best team by far. I equate it to this thought...I can get my vehicle repaired anywhere, but I choose to get it repaired where the staff and people care about the consumer experience and not about making money. Every chance I get, I recommend my location to everyone based on the level of customer service provided and how I've seen that same high level of customer service provided to other consumers. Shout out to Jerome and his team for displaying what all auto repair shops should model to be successful.