I have had two experiences with Austin‘s automotive specialist. On July 7 I took my car in because my AC was only blowing hot air. They let me know that there was a problem with the coolant system and that it needed to be replaced/fixed, that was a couple hundred dollars. Shortly after I got my car back the AC started to blow hot air again, but luckily this time the car was overheating. I took it back in and they found a new leak in my AC, bad luck. sorry I don’t know the mechanical terms please bare with me. Now the first estimate they gave me was over anything i could ever afford. I quickly explained to the manager that I have multiple sclerosis so driving in the summer with hot air blowing exacerbates my multiple sclerosis symptoms causing fatigue, numbness, tingling, and balance and a lot of other things including achy muscles and just not fun stuff. I also Explained to him my financial situation because of COVID-19 I had lost my job and my fiancé is now only working part time hours because of the pandemic. I had just paid alot for them to ask for me to pay even more was just something that I couldn’t do. he really listened to you my situation and worked with me. I’ve never been to a mechanic shop where they are so willing to work with you on pricing and really do their best to get you your car back as soon as possible. He dropped the estimate nearly 50% I was astounded and so grateful all i could do is cry. The manager is absolutely great and the fact that he was willing to work with us so much meant the absolute world.