I was very interested in acquiring further services from your establishment after I had my fuel pump replaced in my 2002 Ford Ranger back in January 2021. That was until I realized your establishment offered a first time customer discount of 15% off services, not exceeding $150. Before I agreed to services I had asked about any discounts or offers to Mr. Andy Seibel and he reassured me that your establishment had no current savings offers. I was displeased to discover his dishonesty to make a few bucks rather than make a loyal customer who will continue to bring in service and share my good experience with others. I am open to a resolution. *The add is posted in the in the Round Rock Community Impact. Had been for the last year. I changed my review to one start because I had to report this business to the BBB and they continued to argue their fault! And offer ever excuse instead of correcting the fee. I have credibility in the add they advertise. And continue to advertise in Round Rock Community Impact. To say your employee wasn’t aware of the add you’ve been running for 2 + years is a sad excuse. As well as a bad reflection on the owner. Just correct my fee that’s all I’m asking. Not for a combative owner who needs to rip people off to stay afloat!
I am sorry Courtney. I am not sure if that special was running back in January. I will have Andy look into it for you. He is a very honest person.
- 1800 S I-35 Frontage Road