1

Spoke to Jerome about scheduling an appointment for my car's a/c and got put on hold for 10 minutes until they closed and the call dropped. There was still 10 minutes left before closing. I didn't know booking an appointment took more than 3 minutes. Called the nearby Autozone and they were able to schedule me in with weekend availability. They effectively communicated with me about the status of my car and did an amazing job. I would try there first.

I am sorry Ricardo. Jerome handles the phone all by himself and when multiple calls come in some people get put on hold longer than we would like. We do our best to get to everyone. As far as the "call being dropped since we closed" statement, we have no answer. Our phones do not turn off at 5:30 nor do they automatically go to voice mail. if you received an option to leave a message that would mean all available lines were already busy and Jerome would be inundated with multiple lines. Again I apologize for the scheduling issues you experienced.

- 10181 E. Crystal Falls Parkway
5

Excellent service and very thorough!!! Highly recommend this place!!

Thank you Sheryl!

- 303 RR 620 So.
5

Got new tires installed at DiscountTire and came to Austin’s Automotive Specialists for an alignment. They told me it would take at least an hour, but they were done in 45 min. Staff was kind and professional, and the price can’t be beat.

Thank you Spencer.

- 8405 Research Blvd.
5

Got tired of going to Firestone in Kyle my brake light keep blowing out and melt every month kept replacing waste of time and money!! Went to Austin Automotive very nice and helpful and kept in touch on day to day basis bout my vehicle finally got it right in what my vehicle needed so far no problems well see in month!!

Thank you Linda!

- 118 Trademark
5

Thank you Lisa.

- 1607 W. Parmer Ln
5

Andy was great!! Got a extremely reasonable estimate. And his team took care of it the same day. I’ll DEFINITELY be back for them for any car issues I may have. THANKS GUYS!

Thank you for the STARS! Lisa. Andy is great and has a great crew to back him up.

- 10181 E. Crystal Falls Parkway
5

Russell's always very helpful when I call and very honest, service was quick.

Thank you Debbie. Russell goes out of his way to help his customers.

- 118 Trademark
5

Thank you Russell.

- 1915 So. Bell Blvd
5

Highly recommend. They’re really the best. Each time I’ve gone to them, they’ve gone above and beyond to repair everything that needs repairing and ONLY what needs repairing. They’re very honest, work very hard, and their prices have been much less than previous experiences at other places. I’m so happy and relieved to have found a good, honest mechanic.

Thank you Gena! We're here for you when you need us.

- 10181 E. Crystal Falls Parkway
5

They are So Great, informative, super helpful . This location goes above and beyond to help you.

Thank you Lindsey!

- 8405 Research Blvd.
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Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.