Reviews Embed - Page 215 - Austin's Automotive Specialists

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Arthus Del Rio

3/12/2023

Bryan and his crew are all professional on what they do🤙🏽🤠

Jack Climb

3/11/2023

I brought my car in around the time they were closing and instead of having to leave it there overnight, they were able to replace my battery right away! They were quick, super convenient, and professional!

Thank you Jack. We do what we can for our customers. No sense in making a customer be without his car when a little extra effort helps them out. It's called customer service, Something that is getting harder to find.

- 118 Trademark

Jaime R

3/11/2023

Service desk was really friendly. Got me in and out in a timely manner.

Thank you Jaime.

- 118 Trademark

Valeria Picazo

3/10/2023

Super friendly and helpful! Great experience with Tim, strongly recommend!

John Martinez

3/10/2023

They did exactly what they said they would do and even though they weren’t able to complete the repair they were honest and up front about what was done. They replaced my battery under warranty which was a blessing and they were always courteous and caring. The shop was clean and well organized which was something you don’t find in most repair shops.

Thank you John.

- 1607 W. Parmer Ln

Christophe Chambers

3/10/2023

Fast friendly service. Needed an oil change & tire rotation. No appointment needed, and done in under an hour. Thanks!

Thank you Christophe.

- 1607 W. Parmer Ln

Christina Myers

3/10/2023

Making an appointment was effortless through the website. They texted me confirming my appointment the next day and even sent my a reminder! The lady at the front desk was very helpful and the mechanics were able to find the problem relatively fast, and fix it the same day. Would definitely recommend!

Emily Ginn

3/9/2023

Edward Santos

3/9/2023

I am from out of state and needed a vehicle inspection and a oil change. I called several places and could not belive the overcharging for an oil change. I called Austin's and l they were fair and normal. These guys went above and beyond. I was told in my other state I needed brakes, Austin's Automotive said I do not. They could of done work and I would have never known. Honest and great people .

Thank you Edward. We do the right thing.

- 103 Venture Blvd

Jon Clegg

3/8/2023

Came here for them to do my brakes. They did them and the warped within 2 weeks. I brought it back and they turned them, they warped again. After that, they told me my shocks were blown and that's why it keeps going bad. I took my car to another mechanic (Vick's Expertune) and they replaced the rotors with OEM from Lexus. Those have been fine for 6 months. My guess is they sourced cheap, inferior rotors. Vick's also looked at my shocks and they're fine. Austin's Automotive lied to cover their poor work and parts. I will never go here again and tell anyone who asks to avoid it.

Sorry you were not happy Jon. Your guess is incorrect. We use only quality parts either from Napa or OEM from World Pac. As far as your Struts go My Lexus needed struts at 90K so with 128K yours is not up to par. We recommended them due to condition and mileage. Had you called our customer hotline that is on our website your issue would have been resolved to your satisfaction. We have a 2 year OR 24,000 mile warranty. Whichever is best for you. WE hate to lose any customer and especially one who has been coming to us for years. I understand our new Manager has contacted you in an attempt to resolve this.

- 8405 Research Blvd.