Took my vehicle in for a free AAA 40-point inspection and asked for them to check the rear driver-side tire which had a slow leak for months. The manager told me they couldn't find anything wrong with the tire and had even put soap on it to look for a leak. Went home and immediately found a nail in the tire. Took a photo and sent it to the manager who told me to come in the next day for a free plug. Took the car back, manager out, and they couldn't find nail. I showed photo and he told me it was just a rock and it had probably fallen out. Insisted on showing them the nail, went back into the garage but they had the wrong tire off and claimed they had already checked the driver-side rear tire too. I was able to point out the nail in 15 seconds. After removing the tire, they rolled it in claiming that they could not plug it. By fiddling with the nail, they caused it to leak even more as evidenced by all the soap bubbles. On top of that, they don't sell tires, so they sent me off with a badly leaking tire. I drove 2 miles to Sam's and lost 5 lbs of air pressure. Total incompetence!
Why they looked at the wrong tire befuddles me also. But we do sell tires. We order them in as needed, due to lack of inventory space. As far as not being able to plug it. We do not plug tires. No reputable tire shop does. We patch them. Unfortunately the nail was too close to the edge of the tire and could not repaired.
- 1800 S I-35 Frontage Road