Austin's Best Choice for Auto Repair

These guys are seriously the best! They have helped me out twice when I’ve been in a bind and all the mechanics in town were booked for weeks! They give the best advise with genuine empathy and don’t brush you off even when they are booked solid. Feels like I’m talking to a helpful Uncle that cares about my safety on the road. Definitely coming here for my future automotive needs.

The customer service here is phenomenal. I couldn’t be more pleased with my experience! Emery, the manager, was very kind and helpful. Him and his staff got my car fixed up in a timely manner. I’ll definitely be returning!

I sent my car in for a clutch replacement after the throwout bearing died on me. When I picked the car up after the service I had to limp home in 2nd and 4th gear because I couldn't get it to engage in 1st or 3rd at all. I have video of the throwout bearing screaming the last time I drove it before towing it to the shop and that video shows me having no issues actually hitting all 5 gears. I called the shop back to tell them about this and they immediately deflected saying my syncros were bad and they wouldn't do anything about it since they don't do internal transmission work. I found the issue this morning. The shift stopper bolts were adjusted so far out the lever was hitting it and preventing it from fully engaging into gear. After readjusting that I can hit all the gears just fine again. This is something you would think they would catch if they test drove and checked their work. I don't even know why you would need to readjust those bolts if you weren't doing any actual transmission work. On top of that they threw away my interior matching charcoal grey shift knob for a black one that no longer matches my interior. There was nothing wrong with the old knob. Three stars because the new clutch feels great but I won't trust this shop with my car again.

I requested to balance 4 wheels on my ford mustang. Sounds like simplest procedure that possible. The guy who balanced my wheels broke my rim center cap. I understand everything but it wasn’t mistake. He didn’t remove the cap and put wheel on the stand, off course the cap pushed out, dropped to the floor and scrolled all the way in garage.. ok, again, I understand everything, the guy maybe just make mistake, didn’t see the cap, but NO, he repeated this procedure for all 4 wheels!! As a result they lost some pieces of my caps. That’s good that car is pretty new, and plastic pieces just go out instead of broke.. The second point that they tried to make tire rotation for my wheels that are different width in front and rear and cannot be rotated. I just stop the guy when he already bolted first rear wheel to the front. As a result they found one of my pieces, another one they ordered. When I come to the next day they said that found my second piece. That’s totally negative experience for so simple procedure like tire rotation, what can they do with some more complex job that not visible for customer? Fall down bolt to cylinder block? Moreover I am looking for all process, and even that doesn’t push them to do job more carefully. I go to this guys because they have good reviews, and some famous brand because I wanted good quality, smooth process and careful behavior. I paid for that 85$ for wheels balancing comparing to some “garage” shops can do for 40$. I expected for quality but..

Melissa and the team here are really amazing. They work with you, keep you updated and really care about their service. 2023 and its been tough to get parts and the like--but it is really the service that you get that matters. Thank you Austin Automotive Specialists

Accurate estimate, completed on time. Courteous service.

All I can say is... "Go Somewhere Else"!!!!

Friendly informative staff, fast service.

“Clay saved my day” Got my vehicle towed there and thought the worst. Clay was very professional and explained everything perfectly to understand. Had me my vehicle back the same day and was an awesome experience. They have a forever customer!!

I got my car towed to this shop as the car was no longer able to be driven. When I was told the initial issue and situation for my car I found it fair, after paying about 500 dollars for an AUX battery in my car as it has the auto start/stop feature. But when I got the car back for the first time the check engine light was back on and when I went back to tell them, they cleared the code and sent me on my way, I didn't feel great about it, as the permanent code was still there and it didn't go away when I ran the codes. The check engine light came back on a week later, brought it back in and they took another look at it. Found nothing wrong and sent me on my way. Another week goes by issue came back AGAIN. They checked it and couldn't find any issues. Eventually I got an appointment with the dealership they found that the battery that these people gave me was basically dead. After they replaced the new AUX battery, they found ANOTHER issue, the AUX battery relay was bad, replaced that and then the car had no more issues with the current to the battery. So after replacing the AUX battery twice and having my car down for about a month and a half due to having to take it to them about 3 times before I was told they couldn't do anything else, and then having to wait until I could get my car to the dealership and paying for more towing as it could not drive. I spent about 1300 in all for a battery and a relay... The fact that I brought it several times to this place and the issue that I was having was not fixed frustrated me to no end. All I will say is that they are professional up front but that's about all I can say about how they are. Behind that I don't trust that they can fix my cars, I will never bring them back to here or any other Austin Automotive Specialists.