5

Thank you for the STARS!

- 1800 S I-35 Frontage Road
1

I bought my own brakes and rotors and asked to have them installed. The gentleman at the front was polite and even showed me my brakes to help educate me. However, the mechanic test drove my vehicle and when he came back he said everything was okay. Then he left again for another test drive and came back. I thought it was odd to test the vehicle twice (apparently he knew the job wasn’t complete). As he was parking my vehicle I noticed a scraping sound coming from the front. I asked the gentleman at the counter and he had no clue. However the mechanic gave me a thumbs up meaning the car was ready to go. Over $300 later on just installation, I drove my car. Not even two full minutes upon leaving the driveway I heard the scraping again. It got louder and louder, I called the place back and he told me to bring it back. The mechanic drove the vehicle twice and I am very certain he heard the problem. However didn’t want to take the time to correct his $337 installation job, instead he sent me on my way knowing it wasn’t completed correctly. To this day, my brakes are still scraping very loudly and I am not going back. I do not trust the mechanic to further touch the vehicle. Poor brake and rotor change out was definitely not worth $337.

I am sorry Katie. If you hear it, then there is a problem. I will make the Manager look into this personally.

- 8405 Research Blvd.
5

Auto Inspection was fast. The service was Great!

Thank you Thomas.

- 1607 W. Parmer Ln
5

Thank you Stephen.

- 1915 So. Bell Blvd
5

As a REALTOR, I depend on my vehicle. I trust Austin Automotive to take care of my truck. The guys always provide professional customer service.

Thank you Mrcander000.

- 118 Trademark
5

Thank you Bianca!!

- 1607 W. Parmer Ln
5

I had them replace both CV axle assemblies because they were both leaking and spraying fluid everywhere. I noticed fluid dripping in my garage, so took it to them. They diagnosed it on the spot, showed me what was up, and had it repaired the next day. They provided a ride home so I could leave it there, and picked up my car the next day. I highly recommend these guys for competent and speedy repair. Thanks, guys!

Thank you dB we appreciate your business and your review.

- 10181 E. Crystal Falls Parkway
5

Car trouble is always a nightmare but Austin Automotive always makes it as positive and stress free as possible. They replaced a faulty fuel pump on my car and did everything in their power to save me as much money as possible. They are always kind, honest, quick and thorough. They never try to oversell or take advantage (I know very little about cars!) I will never take my cars anywhere else! Thank you Justin and team at Austin automotive.

Thank you for your review Jenn. We are always here to help.

- 10181 E. Crystal Falls Parkway
5

These guys are great and the manager is outstanding they really cared for me the customer! Did a great job too!

Thank you William. We do have a great bunch of guys.

- 10181 E. Crystal Falls Parkway
5

I never post reviews, but this place most definitely deserves one. For the past month and half my car has been making a noise and I knew something was off. I even took it to another auto shop and they didn't solve my noise issue. Instead they did regular maintenance and called it a day. BUT Austin's Automotive specialist team asked so many detailed questions to figure out what I was experiencing with my car. And with my tight schedule, they managed to fix my car two day's earlier than expected. They are very professional and I felt comfortable asking questions about the subject of cars in which I know very little of. I am definitely coming back if I have any other issues.

Thank you Susan for giving us aa review. When it comes from someone who normally does not review it means a lot.

- 118 Trademark
Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.