5

Second time I’ve brought my vehicle in, first time was for new breaks and second they figured out I needed a new transmission. Both times have been great, the staff are super transparent ,friendly and communicate very well. I will always bring my vehicle here anytime I need servicing.

Thanks Victoria. While finding out you need a new transmission is never fun, we are glad we could get you taken care of. Hopefully when we see you next, it's for something as simple as an oil change!!!

- 8405 Research Blvd.
5

I had the best experience and that’s coming from someone who avoids anything car related. Brandon was great at communicating the status of my vehicle and responded in a timely manner. Definitely recommend the William Cannon location.

Most people don't like having to deal with car issues, Catalina. But we will do whatever it takes to make sure the experience is a pleasant as possible and you are back on the road quickly and safely. Thanks for the review!

- 1417 W. William Cannon Dr
5

Had an emergency and the staff here was very friendly and speedy!! Customer friendly and the service here they went above and beyond to make sure to help fix my car. I’m traveling and was so distraught but left here very happy 😊

Glad we could get you taken care of Nicole. We understand the stress an unexpected car issue can cause, so we will do whatever it takes to get you back on the road quickly. Thanks for the review!

- 1607 W. Parmer Ln
5

Highest recommendation I can give. My car died and was towed as an out of towner. I asked for a recommendation from a friend who was local and said this is as trustworthy as it gets. My friend was correct. I cannot thank them enough for their help in prioritizing me and getting a parts case escalated from Toyota. I really was in a bad spot but they did everything they could to get me fixed up in what was a surprising amount of work as quickly as possible. Truly appreciated!

Thank you Lee, and thank your friend as well for trusting us. Glad we could get your issues resolved quickly.

- 1915 So. Bell Blvd
5

For a few months, my check engine light was going on and off randomly. I ran the diagnostics - but it didn’t trigger any codes. The light wasn’t flashing - so I wasn’t too worried. Then the ABS/ESC lights started going on and off - which put me into a panic. I scheduled the next available appointment with AAS. I dropped off my car the night before since my appt was scheduled for 8 a.m. the next day. By 7:30 a.m., I received a really cool “Condition Report” of my vehicle - which included a 65 point inspection categorized into “Ok”, “Recommended Service”, and “Services Required”. I called the shop to discuss the results and I got a detailed explanation of everything and all of my questions/concerns were professionally answered and addressed. Wouldn’t you know that all those lights going on and off were because I needed a wheel hub replacement and new tires - which I knew I was going to need soon anyway. For the tire replacement, I was given the option of going elsewhere - which I appreciated. But since the wheel hub replacement was also needed and the tire replacement quote I received was close enough to what I would have paid at say Discount Tire - I opted for everything to be done by AAS. The repair/tire replacement was scheduled to be completed in 3 days - but I got a call from Russell Darnell (shop manager) the next day saying the repair and tire replacement were complete - and received an APOLOGY that everything was completed EARLY! This was yet another experience with AAS that furthers my trust in them to continue servicing my vehicles after almost 15 years. Needless to say - I continue to highly recommend AAS!

Wow Nikki, thank you for being a loyal customer for that long! We really appreciate your trust in us and promise to continue to prove ourselves. Sorry again for getting your work done early 😜

- 118 Trademark
5

I had my 100K service for my Ford Ranger completed at the Leander location. They quoted me the best price in the area and completed the work in one day. Even provided a courtesy ride to work when I dropped my truck off. This location provided dependable and professional service. Look forward to using them in the future.

We look forward to seeing you in our shop in the future Carl! Thanks for the review.

- 10181 E. Crystal Falls Parkway
1

Had oil change appointment at 3, they didn't start working on my car until 4:10, (I know because my phone connects to my car when it's turned on), had my keys in hand by 4:40. Almost 2 hrs for an oil change! Would be less upset if they had informed me they were running an hour late. I could have came back at 4 or a different day.

Thanks for the feedback Blair and we apologize for the lack of communication in this case. We should have done a better job keeping you in the loop or letting you know you could bring it in a little later so we could get you in and out quickly. No excuses. We will be reaching out to you directly to make things right. Thanks again as this feedback helps us get better.

- 1607 W. Parmer Ln
5

10/10 highly recommend

Thank you Justin! We will gladly take 10/10!!!

- 1800 S I-35 Frontage Road
5

First time here. Definitely coming back. Very friendly staff. Shout out to Emery the shop manager.

Thanks Rob. We look forward to continuing to prove ourselves to you on your next visit! Until then, safe driving and we are here when you need us.

- 1800 S I-35 Frontage Road
5

Needed help that day and they got me in and got me fixed up before 5pm.

Thanks for the review Scott. Is there anything we could have done better to earn 5 stars from you? Please reach out if you are unsatisfied with your experience so we can find a way to make it right.

- 1417 W. William Cannon Dr
Austin's Automotive Specialists is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call 12990 Research Blvd (512) 331-5166, 1417 W. William Cannon Dr (512) 440-8878, 8405 Research Blvd. (512) 339-4199, 1800 S I-35 Frontage Road (512) 310-2890, 1607 W. Parmer Ln (512) 834-0604, 1915 So. Bell Blvd (512) 250-8381, 118 Trademark (512) 312-2177, 303 RR 620 So. (512) 266-0637, 103 Venture Blvd (512) 846-1335, 10181 E. Crystal Falls Parkway (512) 986-7064 if you have any issues in accessing any area of our website.